POST IMPLEMENTATION PROCESS

TRAINING OUTPUT EVALUATION

i. The HRD Corp Training Effectiveness Evaluation (HRD-TEE) is an approach to evaluating specific measures for courses.

ii. The output evaluation aims to assess immediate response and obtain the trainee's feedback on the training course attended.

iii. The appointed party must ensure that all approved trainees under this training course receive and complete the MANDATORY HRD Corp output evaluation on the last day of training.

iv. The online evaluation link can be accessed through the link: HRD Corp TEE

v. The HRD Corp TEE Guideline is available on the HRD Corp website for reference.

CLAIMS SUBMISSION AND APPROVAL

i. Appointed party shall submit their claims via the Upskill Malaysia portal upon completion of the training.

ii. All supporting documents shall be uploaded in PDF format through the Upskill Malaysia portal. Appointed party shall keep the hard copy of the supporting documents as HRD Corp has the right to request the original documents.

iii. Appointed party shall submit their claims within 180 days after training completion with the issuance of professional certificate.
iv. Payment will not be made if the trainee(s) fails to fulfil the 80% attendance rate of the training, failure to meet the initiative’s outcome, failure in examination and/or did not get the certification and did not fulfil all other criteria. Financial assistance for the course, examination and certification fees is only one-off. The appointed party shall bear all costs related to any revision or re-examination attempts by the trainee(s).

v. The following documents are required for the 100% claim payment submission to HRD Corp:

vi. Course, examination and certification fees shall be paid directly to the appointed party. The amount is subject to the approved claims.

vii. Claims shall be processed after receiving verification visit reports and, or online monitoring reports from the Training Verification Unit (TVU) officers and claims submissions from the appointed party.

viii. To avoid any deduction or rejection of the claim, appointed party shall ensure that:

1. Training is conducted according to the training schedule.
   
2. Trainees’ attendance is recorded for each day and ensuring each trainee fulfils the 80% minimum attendance rate.
   
3. Proof of examination and certification payment (if any) is submitted.
   
4. Compliance with HRD Corp’s terms and conditions through the Letter of Appointment (LOA) and this guideline.
   

ix. The claim shall be queried if the details and supporting documents are incomplete. Appointed party shall reply to the queries within seven (7) working days. Failure to do so will cause the claims approval to be delayed. Approved payment will be credited within fourteen (14) working days of receipt of complete documents.

x. In the event that the Appointed Party submits, provides, or facilitates the submission of any information or documentation that is false, misleading, inaccurate, or fraudulent, or otherwise fails to comply with the terms stipulated herein, HRD Corp reserves the right, at its absolute discretion and without prejudice to any other rights or remedies available under law, to take all such actions as it deems necessary. Such actions may include, but are not limited to, the summary rejection of the claim and the initiation of further legal or recovery proceedings.

xi. HRD Corp further reserves the right to recover from the appointed party any amount reimbursed, whether in whole or in part. The appointed party shall further be liable to pay to HRD Corp all costs and expenses (including legal fees on a solicitor-and-client, full indemnity basis) and any administrative charges incurred by HRD Corp in the exercise of its rights hereunder, without prejudice to any other rights or remedies available to HRD Corp under law or equity.

xii. The decision on the claim approval is final, and no further appeal is permitted.

TRAINING OUTCOME EVALUATION

i. Outcome evaluation aims to assess the actual understanding and application of knowledge after the training.

ii. Issued to trainees at least three (3) months after the training ends, it measures whether trainees have successfully achieved the initiative’s objectives through key indicators or identified learning objectives.

iii. HRD Corp will issue the outcome evaluation link to all trainees via email. Trainees are encouraged to complete the evaluation within the specified timeframe.

iv. The appointed party must ensure that trainees are informed and aware of the outcome evaluation requirement and that all trainee information, including contact details (particularly email addresses and phone numbers), is valid and accessible.

v. The appointed party shall provide full cooperation and support to HRD Corp, as and when required, for purposes of evaluation related to training outcomes, and shall retain all relevant records for a minimum period of five (5) years.

TRAINING AWARENESS

i. The appointed party shall take responsibility for increasing the visibility of the initiative awareness by sharing outcomes and impact through suitable platforms such as social media, websites or newsletters.

ii. All publicity materials MUST follow the HRD Corp branding and communication guidelines.
iii. All visibility and publicity efforts must be documented and submitted in the report, in accordance with the reporting template issued by HRD Corp.